Subject: Forced Stop Out Under Abnormal Spread Conditions I am submitting a complaint regarding a forced stop out on my account with JustMarkets on 17/07/2026 at 22:00:10 while trading XAUUSD on a Pro account. My total exposure was 6 lots (3 Buy and 3 Sell positions, fully hedged). My balance was approximately $3000, with around $1800 as floating loss due to hedging, leaving about $1200 equity. Under normal conditions, a fully hedged setup should remain stable, as Buy and Sell positions offset each other regardless of price movement. However, all positions were closed simultaneously at the exact same second, and my margin level dropped to around 6%, which is highly abnormal. There were no major news events at that time. This suggests extreme spread widening or execution/pricing irregularities. I request a full investigation, tick data, execution logs, and a clear explanation, along with compensation review if any issue is confirmed. Sincerely, عدي ابو فرحانه

Before the interest rate news release on 2026/7/29 at 8:59 PM, I placed a buy stop from 4054 4055. The news was released and the gold price rose, but the trade did not open. After 10 seconds, two trades opened from the 4079 level. They were at a profit of $40 for both trades. I tried to close but there was no response. Then I tried again but there was still no response. Suddenly, they closed at a loss of $249.

can use a cent account

Broker is really great, I'm satisfied with fast deposits, fast withdrawals, and tight spreads

I would like to file a complaint against JustMarkets I was trading with a hedged position of 2.5 lots buy and 2.5 lots sell. The floating loss on the hedged positions was around $1,300, and I also had approximately $1,300 free margin available in the account. According to their report, the positions were closed due to Stop Out. However, this is not logical, as my account still had sufficient margin beyond the hedged amount. When I attempted to close a profitable 0.5 lot buy trade, all positions were suddenly closed at the same time without my consent. The trades were closed with an abnormal spread increase from 17 to around 80 points, causing losses to reach approximately $1,550. Buy and sell trades were closed at different prices. Despite this, my remaining balance after closure was $1,136, which clearly indicates that there was still available margin, enough to maintain or even open similar positions. I contacted support but no

I submit this complaint regarding Just Markets company. My trading account achieved significant profits through trading on the MT5 platform. After that, Just Markets deducted my profits and restricted my account, claiming "fraudulent activity" under the client agreement. I repeatedly requested a detailed explanation and supporting technical evidence, including server logs or proof of the alleged violations. However, the company refused to provide any of this evidence and informed me that its decision is final and will not be reconsidered. I believe this decision lacks transparency and has caused me a significant financial loss of $85,000. I have retained all supporting evidence, including MT5 account statements, screenshots, and email correspondence with the broker. I have also filed complaints with the relevant authorities and am seeking a fair and independent review of this case.

This broker is extremely bad. They intentionally delayed trade execution, causing account losses. Execution times were very high, reaching up to 1200ms, and even with a VPS, the execution speed was only 2ms. The image shows the trades entered and the extremely high execution times. When contacted to resolve the dispute, they completely ignored the matter. This is a terrible broker, so I absolutely do not recommend it.

我通过加密货币存入了 10,000 美元。通过合法交易，账户增值至 107,000 美元。提款申请提交后（2024 年 9 月 20 日），账户立即被冻结。六周后，我多次要求提供文件，但均被拒绝。在没有任何证据的情况下，他们指控我欺诈。最终只退还了 10,000 美元的存款，没收了 97,000 美元的利润。这违反了他们自己的客户协议第 11.3 条款。我已向塞舌尔金融服务管理局 (FSA Seychelles) 投诉（许可证号 SD088）。他们逃避追究了 18 个多月，但始终没有发现任何具体的欺诈行为。

I had traded with JustMarkets before with smaller amounts and everything was fine. So I trusted them with a bigger deposit of $10,000 via crypto. I grew the account to $107,000 in legitimate trading. The moment I submitted a withdrawal request in September 2024, they immediately blocked my account with no warning and no explanation. For weeks they kept asking for documents. Binance statements — rejected. Screen recordings — rejected. Selfie with ID — rejected. Every time I sent exactly what they asked for, they rejected it and asked for something else. It never ended. Then 26 days after blocking my account, they accused me of fraud. No specific act mentioned. No evidence provided. Ever. They returned my $10,000 deposit but kept my $97,000 in profits. I formally complained and their official response was: the company reserves the right not to disclose internal details or evidence. So they accuse me of fraud but will not show a single piece of evidence — not to me, not to the regulator.

I am exposing JustMarkets for refusing a $100,000 USD liability and failing to process an emergency payment to end a **documented human detention** situation. They ignored the final 8:00 PM deadline and are now hiding behind the FSA's 21-day policy. This is NOT a standard complaint. Evidence confirms: 1. **Human Harm:** Ongoing, documented human detention (Judicial Proof provided to FSA). 2. **System Failure:** Pro Account (2100067558) Stop-Loss failed. I possess irrefutable video proof of the system failure. 3. **Internal Guilt:** Screenshot shows case was internally marked **"Under Execution"**—they admitted liability then backed out. I demand immediate resolution. Public shaming campaign on TrustPilot is fully underway.

I submitted a withdrawal request with JustMarkets. The system initially indicated a short processing time, but I waited a long time without receiving the funds. During this period, I: 1. Contacted customer service multiple times 2. Submitted required documentation as requested 3. Repeatedly verified the withdrawal method and account details However, the withdrawal remained stuck in “processing” or was delayed indefinitely, with no clear response provided.

Title: JustMarkets Market Manipulation - $80.625 Fake Spike & $10,000 Withdrawal Blocked Content: I am reporting JustMarkets for a severe violation of trading ethics and market manipulation. On my account, a fraudulent price spike was printed on XAGUSD at $80.625, while the actual market price was around $73. This was a deliberate move to liquidate my account and create an artificial debt of $90,000. Furthermore, they have cancelled my legitimate withdrawal of $10,000 and are refusing to process my funds. I have provided video evidence of the fake candle to CySEC and the Financial Ombudsman. I am warned all traders to stay away from this broker as they manipulate charts to steal client equity.