Mediation Center

FX1240358323

1-2 years

After trading and achieving small profits, the profits were deleted.

普通交易者

6-10 years

I had over $98,000 left in my FXTRADING.com account. For some unknown reason, it was all wiped out. Please provide an explanation and return my funds.

吾先生

3-5 years

The platform closed my account without any notice or email, resulting in more than 15,000 USD in my account being unable to be withdrawn. I sent multiple emails to the platform but received no reply. Request refund.

大道至简8694

6-10 years

The price is still far from the current price

FX3630922610

Within 1 year

I registered an account (account number: 59758847) on the EXNESS platform in 2024, with a total deposit of 13,000 USD. Since the end of 2025, I have contacted the platform's customer service multiple times to submit large withdrawal requests. In January 2026, only one payment of 1,003 USD was successfully received; the withdrawal requests for the remaining funds have been long delayed, and I am still unable to withdraw normally. During the six-month-long process of communication and rights protection, customer service repeatedly responded perfunctorily, making continuous excuses such as account archiving and backend technical failures. On June 9, 2026, customer service gave a clear response, stating that the platform had opened a batch payment channel and promised to complete the disbursement of the remaining funds within one week. As of now, I have not received any transfer, and the platform's promise has not been fulfilled. During this period, I repeatedly applied to customer service for access to account principal, profits, deduction details, and withdrawal progress documents. The platform has deliberately evaded by citing system upgrades, refusing to provide relevant evidence, and the information is extremely opaque. Due to the platform's long-term malicious delay in disbursement, my funds have been held up for as long as half a year, causing serious exchange rate differential losses: in early January 2026, the withdrawal exchange rate was 1 USD ≈ 6.99 RMB, while the current rate is only 1 USD ≈ 6.77 RMB. Because of the platform's malicious delay in settlement, the same amount of USD exchanged into RMB has significantly depreciated, resulting in actual exchange losses. This additional economic loss is entirely caused by the platform's breach of contract and inaction. Currently, my rights protection cycle has lasted six months, and I have only received a small amount of repayment. Most of the principal has been unjustly held by the platform, causing damage to my personal property rights and interests. My demands: 1. Request EXNESS platform to expedite processing of the remaining withdrawal applications and arrange full transfer according to the current account balance; 2. Provide me with a complete written statement of account principal, profits, and all deductions; 3. Provide a formal and reasonable explanation for the repeated false disbursement promises; 4. Compensate me for the exchange loss caused by the platform's long-term delay in payment and the decline in exchange rate. I have fully preserved all supporting materials including deposit records, customer service chat logs, screenshots of official promises, withdrawal application records, and exchange rate comparison screenshots. I earnestly request the platform to intervene and mediate, urging the merchant to fulfill its payment obligations and compensate for my reasonable losses.

FX4064472510

Within 1 year

I opened a position on the platform around 2:15 AM Beijing time on June 18, 2026. My account margin was over 7,000 cents. Without any computer intervention, the position was automatically closed, and the margin was sufficient. I contacted the customer service, but they said I operated the account myself and didn't contact them about the account that was liquidated. This resulted in a loss of $120. Please investigate this. There were a total of 6 orders.

FX2707683021

Within 1 year

On May 27, 2026, I placed an order for a 5.2-lot short position at 4482, intending to hedge my position. However, it slipped to 4479.6 before being filled. The market volatility wasn't significant at the time, but the slippage wiped out my initial position, ultimately leading to a margin call. My demand is that the company compensate me for this order to show respect to its long-term clients. The order number and log entry are attached below.

FX6699112642

Within 1 year

All my trades were placed independently by myself, without any multi-account linkage, third-party manipulation of prices, or arbitrage exploitation of platform rules. Since registering my account, I have only placed 31 trades. TMGM suddenly sent an email claiming I violated Article 18.5 of the Client Agreement, alleging market manipulation. How could an individual trader like myself manipulate the market? The platform has not provided any evidence of wrongdoing and has frozen my trading account and the remaining funds of USD 7543. I am now requesting platform mediation to allow me to withdraw my funds normally.

FX2250583462

Within 1 year

When the market opened this morning, it reached 4538. I clicked to close my position, but there was no response. Later, it dropped, and the platform automatically closed my position at a lower price. Initially, I was making over $200, but the automatic closing caused me to lose over $300. I had also set a take-profit of $30, but it didn't trigger the stop-loss.

FX6941957432

Within 1 year

Withdrawals are not being processed, supposedly due to technical issues. Why were withdrawals working perfectly before, but suddenly there's a problem? The same verification code is incorrect the first time I enter it, and then it says it's already been used the second time... I contacted the customer service, and they just said they'd forwarded it to the technical department and then closed the chat.

FX9035967752

Within 1 year

My account was restricted and I'm unable to withdraw funds.

JJJ1115

3-5 years

Withdrawal on Sunday the 19th, up to today the 23rd, still not received. The system still shows successful withdrawal. What does success mean? Do I need to wait longer? Please specify exactly when I will receive the money. The system has deducted the money, but I haven't received it yet. Should the platform let customers wait foolishly like this?

波澜

Within 1 year

My account had over $120,000 in profits, but I couldn't withdraw any. They claimed it violated Article 18.5, manipulating the market, and blocked my account, preventing me from logging in or withdrawing funds. The customer service manager said the investigation results confirmed the freeze, but they didn't give a specific reason, only saying similar cases had occurred before. I asked for the specific order number and the specific rule violated, not just a brief explanation. They froze my $45,000 account, saying my account was currently full of profits and I couldn't withdraw. They told me to send an email to inquire about the results, but I haven't received a reply. Attached are all my account's transaction records and deposit/withdrawal records for your review. All orders were manually placed and closed for profits. There was no scalping or EA (Expert Advisor) manipulation.

FX2144831045

Within 1 year

I have over $900 in my account, but now they won't let me withdraw it. They say I can only withdraw $100 because the name doesn't match. I'm using a cryptocurrency address. Are you kidding me? Withdrawals used to be fine, but now they won't let me, saying I can only withdraw $100.

有笑

3-5 years

I deposited funds into two accounts on the same day and traded both sides of the market at the same time. The profitable account had its profits deducted, resulting in a loss of 9771.26 USD for account 295***** and a profit of 9517.96 USD for account 295*****. My withdrawal from the profitable account was refused that day, and the next day they deducted my profits, claiming it violated their trading conditions.

FX1627237120

Within 1 year

I'm an IB account holder and I should receive my own commission rebates for my trades. The agent I found online said they would rebate $18 per trade, and the same applies to cent accounts. I've traded tens of thousands of lots, and I kept asking the person who helped me open the account. They told me to find my commission in the IB center. Today, I asked a knowledgeable friend to log in and check, and there's not a single cent. Please help me find out why. Thank you, it's urgent!. The person who recommended me to open the account isn't replying to my WeChat messages! I want my rightful commission back.

FX7071275712

Within 1 year

Beware of exness! I withdrew all my funds and stopped trading for a while. About ten days ago, a staff member from their platform called me offering a $500 bonus. Recently, I decided to trade gold again and deposited 30,900 USDT using my original wallet address and deposit method. After the deposit, my account was frozen and I couldn't trade. When I tried to withdraw, they said I needed to verify my cryptocurrency exchange account. I submitted a Gate.io wallet address the first time, and it showed as verified, but then the withdrawal failed. I contacted customer service multiple times, but still couldn't withdraw. Then they prompted me to submit a Binance account, which I did. It showed as verified successfully, but I still couldn't withdraw. I called customer service again, and they said it would be handled by the relevant department. It's been ten days now, and I still haven't withdrawn my funds; I'm still waiting for review, and the deadline keeps getting extended. It's possible that their platform triggered their risk control measures because I made over $10,000 in May. But I was taking a huge risk trading energy stocks; I deposited over $80,000 and only made a little over $10,000. I heard they're a terrible platform; all sorts of problems arise as soon as you make money. I only made such a small amount, and now this has happened. I'd heard about these kinds of things before, but I didn't really believe it and still took the plunge with a bit of wishful thinking. Sigh, I regret creating so much trouble and losing money for myself.

FX5665816920

Within 1 year

The customer service manager initially suggested I try it out first, promising to open an ECN account for me later. They said the spreads and fees were low, and withdrawals would arrive within half an hour. I started trading and made a few thousand US dollars, but then my withdrawal was delayed. The next day, I withdrew a few dozen US dollars, which arrived within an hour. However, my first withdrawal of $5,000 is still stuck. I urge everyone to avoid this platform. I contacted at least five or six customer service representatives, and they all gave the same excuse. No one actually addressed or resolved the issue; they just dragged their feet. I'm very disappointed!

我33830

6-10 years

Eight minutes before the data was released last night, at 8:22 PM, my account still had margin and no spread fluctuations. My orders were inexplicably liquidated, and they are demanding compensation for all the funds in my account.

阿健

Within 1 year

I never imagined that one day my ex would ask me to provide proof of income because of a $5,000 client who was depositing and withdrawing cryptocurrency! Even after I provided it, they still made things difficult for me. I honestly asked them to tell me how cryptocurrency could be considered proof of income.