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اردو
Resolved
Slippage Compensation
Mediating Parties 
TMGM
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$2,506(USD)
Time
51day15hour
Mediation Status
Hong Kong3h
Resolved 
FX2707683021
FX2707683021Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong06-12
Contact Broker 
WikiFX Overseas Customer Service
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Hong Kong06-12
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WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong06-11
Start Mediation FX2707683021
FX2707683021I, Zhang Jie, account number 4005563, ID card 420984198408065619, phone 18062697744
On May 27, 2026, I had an order (Order ID 75312971). I was planning to hedge, with a short order of 5.2 lots at an entry price of 4482, but it slipped to 4479.6 before being filled. The market fluctuations were not significant at the time, yet the slippage caused my base position to be wiped out, eventually leading to a forced liquidation. My request is that the company should compensate for this order, so as to treat us long-time customers fairly. Attached below are the relevant order number and logs
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System error, resulting losses
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Slippage is extremely severe, the spread is completely useless, the execution price is far away from the current price.
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