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اردو
Resolved
FXTM gold slippage 2186 pips
Mediating Parties 
FXTM
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$87(USD)
Time
69 day 26 Minutes
Mediation Status
Hong Kong2024-05-30
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
United Kingdom2024-04-30
Reply FXTM
Hello, thank you for the information you provided. We have received the relevant inquiry and will contact the client as soon as possible to resolve the issue. Best regards, FXTM Team.
Reply
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2024-03-25
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-03-25
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-03-22
Start Mediation 
.31509
.31509The stop loss order on March 21 was set at 2200.11. Because FXTM's liquidity provider failed to provide it in time. Resulting in closing the position at 2221.97, see p1 for details. FXTM says this is normal, see p2 for details. Just a single lot of 0.04 XSUUSDFXTM cannot provide liquidity, which shows how bad FXTM's liquidity management is. FXTM is required to compensate for the losses caused by the inability to close the position in time due to liquidity problems. 100pips or 500pips is acceptable, but 2186pips is unacceptable.
Start Mediation
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