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Resolved
Profit orders stuck into a loss status because of serious chuck! The quotation didn't change for a few minutes? I didn't notice this before and today I find it's a hug pit with the comparison of two markets!
Mediating Parties
STARTRADER
Issue
Scam
Requirement
compensation
Settlement Amount
$3,000(USD)
Time
122day23hour

Mediation Status
Hong Kong2023-09-24
Resolved
ZHOUJIE472
Australia2023-08-25
Reply
STARTRADER
There was a setting error at the LP system between 07:30 and 10:46 on May 24 at MT4, so we needed to restart the server urgently. When the quote resumes, the users may encounter issues in MT4 system such as quote losing, K line interrupt, etc. But currently, all the issues have been fixed. And we are very sorry for the inconvenience caused. Please provide the related information including account number, order number, and local transaction logs with us for further checking, if your order is affected. Thank you.
Reply
Hong Kong2023-05-24
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-05-24
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-05-24
Start Mediation
ZHOUJIE472
Previously in this platform, I lost more than three thousand dollars,and I did not pay attention at the time. Today there are still dozens of dollars in my account, just do play. Occasionally I opened two Mt4 pages and compared them, finding it's a hug pit and black platform! No other meaning with the exposure, just remind everyone to be careful to avoid the pit!
Start Mediation
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1. The above content only represent personal view, do not represent WikiFX's position
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
