⚠️ Warning to Traders – Documented Complaint Against TICKMILL Regarding Negative Balance Protection. I am sharing my personal experience with TICKMILL – Seychelles (FSA Licence SD008), and I have attached a screenshot of my account documenting the transaction in question. Here's what happened: I had approximately $100 in my trading account. At the market opening, there was a sharp price movement/gap, and the losses exceeded the funds in my trading account, resulting in a negative balance of approximately -$450. I was then surprised to find that TICKMILL had transferred $190 from my Wallet to my trading account. The attached screenshot clearly documents the transaction: Transfer to Trading Account: -$190.00 From: $ Wallet To: MT5 Trading Account Date: 20/07/2026. My main objection is this: TICKMILL advertises on its website that it provides Negative Balance Protection to all clients. In fact, TICKMILL itself provides a very similar example to what happened to me: If a price gap occurs at the market opening and the loss results in a negative account balance, the company states that it covers such cases with Negative Balance Protection. The company also mentions that one instance where this protection might be denied is if the negative balance is due to Fraudulent Activity or Market Abuse. Therefore, I demand that TICKMILL. answer publicly: Why was $190 taken from my account to cover part of the negative balance, instead of applying the Negative Balance Protection the company advertises? I demand that the company clarify the following: 1. Does TTICKMILL consider my situation not covered by Negative Balance Protection? 2. If not, what is the reason and the specific clause the company based its decision on? 3. Does the company claim that I engaged in any Fraudulent Activity or Market Abuse? If the answer is no, why was the advertised protection not applied? 4. How does the company explain its use of clause 13.3 of the Client Service Agreement, which allows netting between client accounts under certain circumstances, while simultaneously stating that Negative Balance Protection covers situations where an account goes negative due to market conditions and price gaps? I am not contesting the loss of the $100 that was originally in my trading account. My objection is to the additional funds withdrawn from my wallet after the losses exceeded the account balance and the account went negative. This is a crucial point because Negative Balance Protection is supposed to intervene when losses exceed the account balance due to market conditions. I have a screenshot from TICKMILL's own portal showing a transfer of $190.00 from my $Wallet to my MT5 account on 07/20/2026 at 14:28:37. I also have the trading records and transactions related to this case. Therefore, I demand that TICKMILL return the $190 to my wallet or provide a formal, written explanation of why Negative Balance Protection was not applied to my account and what the contractual basis for this is. If a satisfactory explanation and resolution of the issue are not provided, I will submit the evidence, transaction records, and correspondence in a formal complaint to the Financial Services Authority of Seychelles (FSA), the regulatory body for TICKMILL. Note: The above is a description of my personal experience and my objection to the documented transaction in my account, and does not constitute a final court judgment that the company committed fraud. I demand that TICKMILL provide a clear answer: Why was $190 deducted from my wallet if the company claims to offer Negative Balance Protection in cases of negative balances resulting from market conditions?