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Exposure

I requested a withdrawal after depositing, and the platform is trying to deduct a 6% fee, citing "no trading record" as the reason. I find this completely unreasonable and unacceptable.

Original

入金之后,要求出金,都是平台以没有交易记录,要扣6%的费用,本人十分不理解。

6h

Taiwan

Unable to Withdraw

Reply from official MEGA FUSION

Regarding the MEGA Anhui Customer Agreement Clause 56.6 you mentioned, we would like to clarify as follows: When you apply for a withdrawal, if your trading account's trading volume has not yet met the relevant standards, our company will charge a platform processing fee of up to 6% based on the payment method used. This policy is formulated based on the actual costs incurred by third-party payment institutions during the deposit and withdrawal process (approximately 6%–8%). To protect customers' right to know and choose, when you apply for a withdrawal without conducting any trades, the back-office customer service personnel will first send a work order to notify you of the relevant regulations for you to evaluate subsequent handling methods. At that time, you can choose: 1. Directly pay the 6% platform processing fee and proceed with the withdrawal; or 2. First conduct appropriate trades to meet the required trading volume, then apply for a withdrawal. Our company is committed to providing a transparent and fair trading environment. We kindly ask for your understanding and cooperation with the relevant regulations. If you have any questions, please feel free to contact our customer service team at any time. Thank you for your support and trust.

Original

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